Privacy Policy

This Privacy Policy applies to Lunar Nova Solutions pages, inquiries, consulting services, software products, checkout, licensing, downloads, and support. Lunar Nova Solutions operates under the Lunar Nova LLC umbrella, but this policy is written for the Solutions division.

Separate Lunar Nova Games privacy terms apply to Games content, articles, events, and game-related email updates.

Depending on how you interact with Solutions, we may collect:

• Contact details you provide, such as name, email address, company, project notes, and support requests.
• Project materials you choose to send, such as files, credentials, screenshots, database exports, or business requirements.
• Checkout and order details, such as email address, product purchased, amount, currency, Stripe session IDs, payment intent IDs, and customer IDs.
• License records, such as license status, product version, license key hash, customer email, activation count, and device hash.
• Technical data from site visits, such as pages viewed, browser type, device information, approximate location, referrer, cookies, and similar identifiers.

We use information to:

• Respond to inquiries, prepare quotes, provide services, and manage projects.
• Process purchases, issue licenses, provide downloads, and send fulfillment emails.
• Provide support, troubleshoot issues, prevent fraud, and protect the site and software.
• Improve site performance, products, content, and user experience.
• Maintain accounting, tax, security, and legal records.

This site uses Google Analytics to understand how visitors use the site. Google Analytics may use cookies or similar identifiers to collect usage data such as pages visited, browser information, device information, and approximate location.

This site may also use Google AdSense or other advertising services. Third-party vendors, including Google, may use cookies, web beacons, IP addresses, or similar technologies to serve ads, measure ads, limit repeated ads, fight abuse, and personalize ads based on visits to this site and other sites.

You can learn about Google's data practices at Google Privacy & Terms, manage ad personalization through Google Ads Settings, or opt out of some third-party personalized advertising through aboutads.info.

Payments may be processed by Stripe. Stripe may collect payment details, billing details, fraud prevention signals, and transaction information under its own policies. Lunar Nova Solutions does not store full credit card numbers.

For more information about Stripe, review Stripe's Privacy Policy.

We do not sell personal information for money. We may share information with service providers that help operate the business, including hosting, database, analytics, advertising, payment processing, email delivery, storage, security, and support tools.

We may also disclose information when required by law, to protect rights and security, to prevent fraud or abuse, or in connection with a business transfer involving Lunar Nova LLC or Lunar Nova Solutions.

We keep information only as long as reasonably needed for the purposes described in this policy, including support, licensing, accounting, tax, security, legal compliance, and legitimate business records. Project files and credentials should be removed or rotated by the client when an engagement ends unless continued access is part of ongoing support.

You may request access, correction, deletion, or a copy of your personal information by contacting Lunar Nova Solutions. Some records may need to be retained for legal, security, accounting, licensing, or fraud-prevention reasons.

You can block or delete cookies in your browser settings. Some parts of the site or checkout flow may not work correctly if required cookies or scripts are blocked.

We use reasonable administrative, technical, and organizational safeguards to protect information. No internet service, email system, payment system, or database can be guaranteed to be perfectly secure.

Lunar Nova Solutions services and products are not directed to children under 13. If you believe a child provided personal information through Solutions pages, contact us so we can review and remove it where appropriate.

This policy may be updated from time to time. The effective date above identifies the current version.

Privacy questions or requests can be sent to admin@lunarnova.co.