Company Policies & Terms of Service
1. Refund Policy
All Sales Are Final.
Due to the digital nature of our work and the extensive manual labor involved in software development, website makeovers, and database cleanup, Lunar Nova Solutions does not offer refunds once a project has commenced or a retainer has been paid.
30-Day Bug Warranty:
We provide a 30-day warranty period after delivery to fix any bugs or issues explicitly related to the initial scope of work at no additional cost. This warranty covers defects in code or function but does not cover new feature requests or issues caused by third-party updates after delivery.
2. Retainer Billing & Payment Terms
Monthly Retainers:
- Clients on a retainer agreement are billed in full for the entire month at the start of the billing cycle.
- Retainer fees are paid to reserve our team's availability and are non-refundable, even if the client does not utilize the full scope of hours or services allotted for that month.
- Cancellations must be made prior to the next billing cycle to avoid future charges.
Late Fees:
- Invoices are due upon receipt unless otherwise specified.
- A late fee of 1.5% per month (or $50.00, whichever is greater) will be applied to any invoice that remains unpaid 30 days past the due date.
3. Project Estimates & Portfolio Rights
Variable Pricing:
Quotes provided for projects are estimates based on the initial scope of work. Final pricing may vary depending on data complexity, technical debt, or scope creep. Additional costs will be approved before work continues.
Portfolio Use:
Lunar Nova Solutions reserves the right to display completed projects, designs, and case studies in our portfolio and marketing materials.
- We will never share sensitive business data, trade secrets, credentials, or customer financial information.
- Use is strictly limited to showcasing the visual design, technical challenges solved, and general project outcomes.
4. Availability & Communication
Sole Proprietor Model:
Lunar Nova Solutions operates as a specialized, boutique agency. To maintain high-quality focus on active projects, we do not offer 24/7 "on-call" availability.
- Communication: Check-ins (weekly, bi-weekly, or monthly) will be established at the time of contract signing.
- Response Times: While we strive to address urgent issues promptly, we are not expected to be available for immediate, on-demand communication outside of scheduled meeting times.
5. Privacy Policy
Data Collection:
We respect your privacy. We do not sell your personal data to third parties.
Google Analytics:
This website uses Google Analytics to help us understand how visitors engage with our site. This tool may collect anonymous data such as your IP address, browser type, and pages visited. This data is used solely for internal analysis to improve our services and user experience.
6. Governing Law
These terms and conditions are governed by and construed in accordance with the laws of the State of Idaho. Any disputes relating to these terms will be subject to the exclusive jurisdiction of the courts of Idaho.
7. Intellectual Property & Ownership
Upon payment in full of all invoices, the Client is granted exclusive ownership of the final deliverables (e.g., the compiled website, specific code written for the project).
Background Tech: Lunar Nova Solutions retains the right to reuse rights to underlying code libraries, helper functions, and generic components developed during the project that are not specific to the Client's business logic.
8. Limitation of Liability
In no event shall Lunar Nova Solutions be liable for any indirect, special, incidental, or consequential damages (including loss of revenue, data, or profits). Our total liability for any claim arising out of or relating to our services shall not exceed the total amount paid by you for the specific service or project milestone giving rise to the claim.
9. Termination
Either party may terminate a project or retainer agreement with written notice. In the event of termination:
- The Client shall pay for all work completed up to the date of termination.
- Lunar Nova Solutions reserves the right to terminate agreements for non-payment, unresponsive communication (ghosting), or abusive behavior.
10. Indemnification
The Client agrees to indemnify and hold harmless Lunar Nova Solutions from any claims, damages, or expenses (including reasonable attorney fees) arising from:
- Content, images, or materials provided by the Client that infringe on third-party copyrights, trademarks, or intellectual property.
- The Client's use of the final deliverables in a manner that violates any applicable law.
11. Confidentiality
Lunar Nova Solutions agrees to keep all proprietary business information, trade secrets, and sensitive data shared by the Client strictly confidential. This obligation survives the termination of any agreement.
Exception: Information that is publicly available, independently developed, or required to be disclosed by law is not subject to this clause.
12. Independent Contractor
Lunar Nova Solutions operates as an independent contractor. Nothing in these terms shall be construed to create an employer-employee, partnership, or joint venture relationship. Lunar Nova Solutions is responsible for its own taxes, insurance, and business expenses.
13. Force Majeure
Neither party shall be liable for delays or failures in performance resulting from circumstances beyond their reasonable control, including but not limited to: natural disasters, pandemics, internet outages, power failures, or government actions. In such events, deadlines will be extended by a reasonable period.
14. Amendments & Severability
Amendments: Lunar Nova Solutions reserves the right to update these policies at any time. Clients with active agreements will be notified of material changes via email.
Severability: If any provision of these terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.
Contact Us
For questions regarding these policies, please contact us at:
admin@lunarnova.co